SHIPPING AND DELIVERY
Orders placed in India are catered by safe and reliable courier companies. The production time would be mentioned in the product description, products that are made on order basis require 10-12 working days to dispatch. After dispatch, for within India, the shipping takes 2 - 3 working days, for international orders, the shipping time depends on the country, between 5-12 days. We are not liable for any delays in delivery by the courier company but will definitely help you track down your package through our partnering courier company.
We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders.
ORDER CONFIRMATION AND SHIPPING
We will send an email confirming your order.
All prices are inclusive of GST.
EXCHANGES AND RETURN
Terms of our refund policy and procedures:
- All products, to be returned/exchanged must initiate the request via our website https://www.printsvalley.com/apps/ezy/returns within 7 Days of receipt of your order.
- Products that have been customised as per clients requirements such a custom sizing or custom design will not be eligible for an exchange.
- Products that have been used or damaged will not be eligible for an exchange or refund.
- The cost for shipping the product back to us is to be borne by you. We will take care of the shipping, when the corrected product is delivered to you. Prints Valley reserves the right to refuse a return of product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used.
- We will issue a final refund only once we receive your return and we will deduct a flat INR150 ( as reverse shipping cost ) for the case in both the payment modes ( prepaid & COD ).
*Important- We would require you to deliver the product in unused state and accompanied by a copy of all the original receipt or invoice.
Please Note: Mode of refund may vary depending on circumstances.
- If the Mode of refund is by credit/debit card or net banking, Please allow 12-18 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, It is the banks policy that delays the refund timings and we have no control over that.
- If the mode of refund is by eWallet, credit should be available within 24 hours. During peak seasons please allow upto 15-18 working days for your return to process.
PLEASE NOTE: ALL PRODUCTS UNDER SALE OR PURCHASED USING A COUPON/DISCOUNT CODE ARE NOT VALID FOR ANY EXCHANGE OR RETURN.
CANCELLATION BEFORE SHIPMENT
Order once placed can only be cancelled within 4 hours of the placing of order by calling us on +919462773557. In such cases, the order will be cancelled and the money will be refunded to you within 48-72 business hours, after the cancellation request.